Call Center Agent job at Vaal

Kampala |

Posted: May 28, 2025
Deadline: June 10, 2025

Job Description

Title: Call Center Agent job at Vaal


Call Center Agent

2025-05-27T15:21:41+00:00


Vaal

https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4821/logo/Vaal%20Real%20Estate.png



FULL_TIME




Kampala

Kampala

00256

Uganda



Investment

Customer Service


UGX



MONTH



2025-06-10T17:00:00+00:00


Uganda

8

Key Responsibilities:



  • Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.

  • Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.

  • Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.

  • CRM Operations: Update customer records, log call details, and generate reports.

  • Marketing Support: Attend events to capture leads and assist the marketing team.


Skills & Requirements:



  • Communication: Fluent in English (and local languages if required).

  • Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).

  • Multitasking: Ability to manage calls, front desk, and data entry simultaneously.

  • Problem-Solving: Aptitude for researching solutions to customer inquiries.


Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.
Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.
Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.
CRM Operations: Update customer records, log call details, and generate reports.
Marketing Support: Attend events to capture leads and assist the marketing team.


Communication: Fluent in English (and local languages if required).
Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).
Multitasking: Ability to manage calls, front desk, and data entry simultaneously.
Problem-Solving: Aptitude for researching solutions to customer inquiries.


bachelor degree


No Requirements

JOB-6835d8855e6f0




Vacancy title:
Call Center Agent


[Type: FULL_TIME, Industry: Investment, Category: Customer Service]


Jobs at:
Vaal


Deadline of this Job:
Tuesday, June 10 2025


Duty Station:
Kampala | Kampala | Uganda


Summary
Date Posted: Tuesday, May 27 2025, Base Salary: Not Disclosed





Learn more about Vaal




JOB DETAILS:

Key Responsibilities:



  • Call Management: Handle inbound/outbound calls (follow-ups, cold calls) using predefined scripts.

  • Front Desk Support: Greet visitors, manage inquiries/complaints, and maintain a tidy reception area.

  • Customer Service: Resolve issues via phone/email, upsell products, and route calls to appropriate departments.

  • CRM Operations: Update customer records, log call details, and generate reports.

  • Marketing Support: Attend events to capture leads and assist the marketing team.


Skills & Requirements:



  • Communication: Fluent in English (and local languages if required).

  • Tech Proficiency: Experience with CRM systems and basic office tools (Excel, email).

  • Multitasking: Ability to manage calls, front desk, and data entry simultaneously.

  • Problem-Solving: Aptitude for researching solutions to customer inquiries.



Work Hours: 8


Experience: No Requirements


Level of Education: bachelor degree



Job application procedure:
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