Title: Reservations Agent job at Latitude 0 Kampala
Reservations Agent
2025-05-31T07:28:19+00:00
Latitude 0 Kampala
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_11590/logo/kampala.jpg
https://www.0.thelatitudehotels.com/
FULL_TIME
Kampala
Kampala
00256
Uganda
Hospitality, and Tourism
Customer Service
2025-06-13T17:00:00+00:00
Uganda
8
At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests.
Role Overview
As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.
Key Responsibilities
- Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications & Skills
- Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
Manage guest reservations, modifications, and cancellations efficiently. Respond promptly to booking inquiries via phone, email, and online channels. Coordinate with the Front Office team to ensure smooth check-in/check-out processes. Maintain accurate records of reservations and guest preferences in the PMS. Assist in upselling room categories and promoting hotel amenities. Provide exceptional customer service to resolve any booking-related issues
Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems. Soft Skills: Strong communication, organizational, and relationship-building abilities. Attributes: Detail-oriented, proactive, and guest-focused.
Experience: 3+ years in hotel reservations or front office operations. Education: Diploma in Hospitality Management or a related field.
JOB-683aaf93b7e39
Vacancy title:
Reservations Agent
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service]
Jobs at:
Latitude 0 Kampala
Deadline of this Job:
Friday, June 13 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Saturday, May 31 2025, Base Salary: Not Disclosed
JOB DETAILS:
At Latitude 0° Hotel, we are committed to delivering exceptional guest experiences from the very first interaction. Join our team and play a crucial role in creating memorable stays for our guests.
Role Overview
As a Reservations Agent, you will be the first point of contact for our guests, handling bookings, inquiries, and providing outstanding service to ensure a seamless reservation process. Your attention to detail and hospitality skills will contribute to our reputation for excellence.
Key Responsibilities
- Manage guest reservations, modifications, and cancellations efficiently.
- Respond promptly to booking inquiries via phone, email, and online channels.
- Coordinate with the Front Office team to ensure smooth check-in/check-out processes.
- Maintain accurate records of reservations and guest preferences in the PMS.
- Assist in upselling room categories and promoting hotel amenities.
- Provide exceptional customer service to resolve any booking-related issues.
Qualifications & Skills
- Experience: 3+ years in hotel reservations or front office operations.
- Education: Diploma in Hospitality Management or a related field.
- Technical Skills: Proficiency in MS Office, Property Management Systems (PMS), and Point of Sale (POS) systems.
- Soft Skills: Strong communication, organizational, and relationship-building abilities.
- Attributes: Detail-oriented, proactive, and guest-focused.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure:
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