Title: Customs Declaration Executive job at Fracht Uganda
Customs Declaration Executive
2025-05-05T13:15:26+00:00
Fracht Uganda
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_3078/logo/Fracht%20Uganda%20SMC%20Ltd.png
https://www.fracht.com/en/index.php
FULL_TIME
Plot 104 Katalima Road Naguru
Kampala Office
Kampala
00256
Uganda
Logistics
Transportation & Logistics
2025-05-12T17:00:00+00:00
Uganda
8
As our team grows; Fracht Uganda invites applications for a Customs Declaration Executive
Job purpose:
Using your skills and experience to ensure that FRACHT delivers the best and highest possible standards of service to its customers. To ensure maximum customer satisfaction.
Performance Areas/Accountabilities
Key Responsibilities
Co-ordinating with Internal and external stakeholders
- Receives information, documents and instructions from clients
- Initiates file openings and document dispatches
- Handles inquiries and preparation of quotations to existing clients
- Verifies confirmed business in relation to the approved quotation
- Checks documents for correctness and completeness
- Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)
- Monitors the progress of all ongoing transactions daily
- Prepares and dispatches invoices to Clients
Monitoring and follow up
- Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.
- Follow up for the required or missing information and documentation with the relevant parties
- Periodically coordinate with the Finance department and Clients for payments of due invoices.
- Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival
Providing Customer care Services
- Keeps the client informed of the progress of current consignments
- Suggests improvements in work procedures
- Prepares daily, monthly and annual cargo status and review reports
- Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.
- Attend business meetings when requested by Clients
Client Visits
- Prepares and Submits Client Visit schedules to the head of Customer service
- Following the approved Client visit schedule meet the clients
- Prepare and submit Client Visit reports to management
Reporting
- Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident
- Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.
Recording
- Opens and updates files daily
- Ensures that proof of delivery is available on all transport files prior to closure of the file
- Ensures timely updates are done in the electronic cargo tracking system for all shipments handled
Responsibility for assigned adhoc duties
- Performs any other duties that may from time to time be assigned by the immediate supervisor
Minimum Qualifications:
- A bachelor’s degree in business/Economics is essential
- A Certificate in Clearing and Forwarding
- A Certificate in Customer Care
- Good computer skills and knowledge
Experience
- Minimum of 3 years working experience in a reputable private firm- preferably a Freight Forwarding Firm
Personal Attributes:
Effective communication skills
Ability to effectively work with a team
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
Ability to handle stress well
Ability to listen and pay attention to details
Possess a pleasant and clear speaking voice, coupled with a fluency in English
He/she must be highly motivated
He/she should be open minded and enthusiastic towards excellence
Possess a fair knowledge on how to use the computer system and its basic application
Ability to be thorough and extremely analytical
Possess flexibility and ability to effectively perform multiple functions at a time
Ability to work under pressure and still meet up with deadlines without making errors
Possess excellent telephone etiquette
Co-ordinating with Internal and external stakeholders Receives information, documents and instructions from clients Initiates file openings and document dispatches Handles inquiries and preparation of quotations to existing clients Verifies confirmed business in relation to the approved quotation Checks documents for correctness and completeness Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others) Monitors the progress of all ongoing transactions daily Prepares and dispatches invoices to Clients Monitoring and follow up Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery. Follow up for the required or missing information and documentation with the relevant parties Periodically coordinate with the Finance department and Clients for payments of due invoices. Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival Providing Customer care Services Keeps the client informed of the progress of current consignments Suggests improvements in work procedures Prepares daily, monthly and annual cargo status and review reports Provides alternative solutions to challenges that Customers may face while importing or exporting their goods. Attend business meetings when requested by Clients Client Visits Prepares and Submits Client Visit schedules to the head of Customer service Following the approved Client visit schedule meet the clients Prepare and submit Client Visit reports to management Reporting Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing. Recording Opens and updates files daily Ensures that proof of delivery is available on all transport files prior to closure of the file Ensures timely updates are done in the electronic cargo tracking system for all shipments handled Responsibility for assigned adhoc duties Performs any other duties that may from time to time be assigned by the immediate supervisor
Effective communication skills Ability to effectively work with a team Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time Possession of interpersonal skills to be able to relate cordially with different classes of people Ability to handle stress well Ability to listen and pay attention to details Possess a pleasant and clear speaking voice, coupled with a fluency in English He/she must be highly motivated He/she should be open minded and enthusiastic towards excellence Possess a fair knowledge on how to use the computer system and its basic application Ability to be thorough and extremely analytical Possess flexibility and ability to effectively perform multiple functions at a time Ability to work under pressure and still meet up with deadlines without making errors Possess excellent telephone etiquette
A bachelor’s degree in business/Economics is essential - A Certificate in Clearing and Forwarding - A Certificate in Customer Care - Good computer skills and knowledge
JOB-6818b9ee03397
Vacancy title:
Customs Declaration Executive
[Type: FULL_TIME, Industry: Logistics, Category: Transportation & Logistics]
Jobs at:
Fracht Uganda
Deadline of this Job:
Monday, May 12 2025
Duty Station:
Plot 104 Katalima Road Naguru | Kampala Office | Kampala | Uganda
Summary
Date Posted: Monday, May 5 2025, Base Salary: Not Disclosed
JOB DETAILS:
As our team grows; Fracht Uganda invites applications for a Customs Declaration Executive
Job purpose:
Using your skills and experience to ensure that FRACHT delivers the best and highest possible standards of service to its customers. To ensure maximum customer satisfaction.
Performance Areas/Accountabilities
Key Responsibilities
Co-ordinating with Internal and external stakeholders
- Receives information, documents and instructions from clients
- Initiates file openings and document dispatches
- Handles inquiries and preparation of quotations to existing clients
- Verifies confirmed business in relation to the approved quotation
- Checks documents for correctness and completeness
- Co-ordinates all activities with both internal and external stakeholders (Operations and Finance depts, affiliated offices or agents, branch offices, transporters and others)
- Monitors the progress of all ongoing transactions daily
- Prepares and dispatches invoices to Clients
Monitoring and follow up
- Proactively assess information and documentation required, immediately upon receipt of order or documents for smooth clearance and delivery.
- Follow up for the required or missing information and documentation with the relevant parties
- Periodically coordinate with the Finance department and Clients for payments of due invoices.
- Proactively Inform the clients about due invoices for payment prior to release of incoming shipments, allowing the client to make preparations to pay prior to arrival
Providing Customer care Services
- Keeps the client informed of the progress of current consignments
- Suggests improvements in work procedures
- Prepares daily, monthly and annual cargo status and review reports
- Provides alternative solutions to challenges that Customers may face while importing or exporting their goods.
- Attend business meetings when requested by Clients
Client Visits
- Prepares and Submits Client Visit schedules to the head of Customer service
- Following the approved Client visit schedule meet the clients
- Prepare and submit Client Visit reports to management
Reporting
- Reports accidents and any other irregularity with potential financial implication to management immediately once made aware of the incident
- Issues client complaint forms on each complaint and avails them to the head of section for further processing and closing.
Recording
- Opens and updates files daily
- Ensures that proof of delivery is available on all transport files prior to closure of the file
- Ensures timely updates are done in the electronic cargo tracking system for all shipments handled
Responsibility for assigned adhoc duties
- Performs any other duties that may from time to time be assigned by the immediate supervisor
Minimum Qualifications:
- A bachelor’s degree in business/Economics is essential
- A Certificate in Clearing and Forwarding
- A Certificate in Customer Care
- Good computer skills and knowledge
Experience
- Minimum of 3 years working experience in a reputable private firm- preferably a Freight Forwarding Firm
Personal Attributes:
Effective communication skills
Ability to effectively work with a team
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
Ability to handle stress well
Ability to listen and pay attention to details
Possess a pleasant and clear speaking voice, coupled with a fluency in English
He/she must be highly motivated
He/she should be open minded and enthusiastic towards excellence
Possess a fair knowledge on how to use the computer system and its basic application
Ability to be thorough and extremely analytical
Possess flexibility and ability to effectively perform multiple functions at a time
Ability to work under pressure and still meet up with deadlines without making errors
Possess excellent telephone etiquette
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure:
If you are looking for a professional, dynamic, and supportive work environment, then we definitely want to hear from you. All suitably qualified and interested candidates should submit their application letter, CV’S and copies of academic documents merged in one PDF document to recruitment@ug.fracht.com
Address application to.
The Human Resource Manager
Fracht Uganda SMC Ltd
Plot 104 Katalima Road Naguru
Kampala, Uganda
Applications will be received on a rolling basis.
Deadline is Monday 12th May 2025 at 5:00pm