SD Specialist job at Mogo

kampala |

Posted: July 1, 2025
Deadline: July 17, 2025

Job Description

Title: SD Specialist job at Mogo


SD Specialist

2025-07-01T03:56:09+00:00


Mogo

https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg



FULL_TIME



 

kampala

Kampala

00256

Uganda



Finance

Computer & IT


UGX


 

MONTH



2025-07-17T17:00:00+00:00

 

Uganda

8


RESPONSIBILITIES:


Ticket Management:



  • Monitor and manage incoming service desk tickets in Jira.

  • Categorize, prioritize, and resolve tickets based on SLA.

  • Update tickets with accurate troubleshooting steps, resolutions, and status changes.


Technical Investigation & Support:



  • Execute SQL/database queries to support troubleshooting and data validation.

  • Provide first-level and intermediate support for ERP-related issues.

  • Collaborate with users to gather clear issue descriptions and context.


Bug Reporting & Escalation:



  • Identify potential system defects and escalate to development teams with clearly documented bug reports.

  • Track progress of escalated issues and keep stakeholders informed.


Documentation:



  • Maintain accurate records of known issues, resolutions, and standard operating procedures.

  • Contribute to the internal knowledge base and support documentation.


Stakeholder Communication:



  • Provide regular updates to requesters and teams on issue status.

  • Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.


QUALIFICATIONS:



  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 2+ years in a technical support, service desk, or application support role.

  • Proficient in Jira (or other ticketing systems).

  • Working knowledge of relational databases and SQL for troubleshooting.

  • Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.

  • Strong problem-solving, documentation, and communication skills.

  • Ability to prioritize and handle multiple tasks in a high-pressure environment.



Ticket Management: Monitor and manage incoming service desk tickets in Jira. Categorize, prioritize, and resolve tickets based on SLA. Update tickets with accurate troubleshooting steps, resolutions, and status changes. Technical Investigation & Support: Execute SQL/database queries to support troubleshooting and data validation. Provide first-level and intermediate support for ERP-related issues. Collaborate with users to gather clear issue descriptions and context. Bug Reporting & Escalation: Identify potential system defects and escalate to development teams with clearly documented bug reports. Track progress of escalated issues and keep stakeholders informed. Documentation: Maintain accurate records of known issues, resolutions, and standard operating procedures. Contribute to the internal knowledge base and support documentation. Stakeholder Communication: Provide regular updates to requesters and teams on issue status. Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.

 

Bachelor's degree in Information Technology, Computer Science, or related field. 2+ years in a technical support, service desk, or application support role. Proficient in Jira (or other ticketing systems). Working knowledge of relational databases and SQL for troubleshooting. Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage. Strong problem-solving, documentation, and communication skills. Ability to prioritize and handle multiple tasks in a high-pressure environment.


bachelor degree



24


JOB-68635c59adb6f


Vacancy title:
SD Specialist


[Type: FULL_TIME, Industry: Finance, Category: Computer & IT]


Jobs at:
Mogo


Deadline of this Job:
Thursday, July 17 2025


Duty Station:
kampala | Kampala | Uganda


Summary
Date Posted: Tuesday, July 1 2025, Base Salary: Not Disclosed





JOB DETAILS:


RESPONSIBILITIES:


Ticket Management:



  • Monitor and manage incoming service desk tickets in Jira.

  • Categorize, prioritize, and resolve tickets based on SLA.

  • Update tickets with accurate troubleshooting steps, resolutions, and status changes.


Technical Investigation & Support:



  • Execute SQL/database queries to support troubleshooting and data validation.

  • Provide first-level and intermediate support for ERP-related issues.

  • Collaborate with users to gather clear issue descriptions and context.


Bug Reporting & Escalation:



  • Identify potential system defects and escalate to development teams with clearly documented bug reports.

  • Track progress of escalated issues and keep stakeholders informed.


Documentation:



  • Maintain accurate records of known issues, resolutions, and standard operating procedures.

  • Contribute to the internal knowledge base and support documentation.


Stakeholder Communication:



  • Provide regular updates to requesters and teams on issue status.

  • Coordinate with developers, QA, and infrastructure teams for resolution of complex issues.


QUALIFICATIONS:



  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 2+ years in a technical support, service desk, or application support role.

  • Proficient in Jira (or other ticketing systems).

  • Working knowledge of relational databases and SQL for troubleshooting.

  • Familiarity with ERP systems (e.g., Odoo, SAP, Dynamics) is a strong advantage.

  • Strong problem-solving, documentation, and communication skills.

  • Ability to prioritize and handle multiple tasks in a high-pressure environment.


 



Work Hours: 8


Experience in Months: 24


Level of Education: bachelor degree



Job application procedure:
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